I have entered my name, email and phone number. How will I receive notification on progress?

We have established Complaint Status Categories. As each complaint works through the Code Complaint Report Module, it is assigned a Status for tracking purposes:

    Pending – Each complaint received is automatically assigned Pending status. This status indicates that an investigator has not yet reviewed the complaint.

    Accepted – Complaint has been accepted for investigation and review by a Neighborhood Improvement Services Official. 

    In Progress – The complaint is being actively worked as a Neighborhood Improvement Services Project. 

    Completed – Case is closed with satisfactory result. This may be either by voluntary compliance or forced compliance. 

    Canceled – A complaint may be canceled because we have received the same complaint from another citizen.

    Declined – Upon investigation, an investigator was unable to identify a code violation. 

    Occasionally, an investigator may provide an update during the In Progress status as available. 

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1. How do I file a Complaint?
2. What’s the easiest way to contact Neighborhood Improvement Services?
3. I have entered my name, email and phone number. How will I receive notification on progress?
4. How long may it take to resolve my complaint?
5. What is a junk vehicle?
6. What is considered a high grass violation?
7. What happens if I don’t enter the correct address?
8. I want to file a complaint, but I don’t want to identify myself. Is that permissible?
9. I want to file a complaint but am not very good with computers, How can I file a complaint?
10. Does if help to submit photos with my complaint?
11. What are the pool regulations in Texas City?
12. Every time the complaint gets corrected the occupant does the same thing all over again. The City corrected a junk and debris case on private property and the owner started collecting junk again. How