What happens when I report a code violation?

Once a suspected code violation has been submitted, code enforcement staff is assigned and an investigation takes place. Due to the different nature of submissions, investigation and resolution times may vary. For example, zoning violations typically require monitoring and collecting of information on the property and usually will take longer to reach a resolution.

Once it is determined that a violation has occurred, city staff will issue a notice of violation to the property owner outlining the necessary corrective action as well as a compliance timeframe. Re-inspections are then conducted to verify compliance

We have established Complaint Status Categories. As each complaint works through the Code Complaint Report Module it is assigned a Status for tracking purposes:

  • Pending –Each complaint received is automatically assigned Pending status. This status indicates that an investigator has not yet reviewed the complaint.
  • Accepted – Complaint has been accepted for investigation and review by a Code Enforcement Official.
  • In Progress – The complaint is being actively worked as a Code Enforcement Project.
  • Completed – Case is closed with satisfactory result. This may be either by voluntary compliance or forced compliance.
  • Canceled – a complaint may be canceled because we have received the same complaint from another citizen.
  • Declined – Upon investigation an investigator was unable to identify a code violation.
  • Occasionally, an investigator may provide an update during the In Progress status as available.

Show All Answers

1. How do I file a Complaint?
2. What happens when I report a code violation?
3. How long may it take to resolve my complaint?
4. I thought the owner only has ten (10) days to comply?
5. What is a junk vehicle?
6. What is considered a high grass violation?
7. What happens if I don’t enter the correct address?
8. What’s the easiest way to contact Neighborhood Improvement Services?
9. I want to file a complaint, but I don’t want to identify myself. Is that permissible?
10. I want to file a complaint but am not very good with computers, How can I file a complaint?
11. Does if help to submit photos with my complaint?
12. What are the pool regulations in Texas City?
13. Every time the complaint gets corrected the occupant does the same thing all over again. What do I do now?